Analytics

Follow the conversation through to its outcome.

See call volume, top questions, outcomes and time saved, so you can staff smarter and fix the questions that keep coming up.

What you can see

Clear numbers, no spreadsheets

Calls, texts and chats by hour and day, so you know when you're busiest.

Every appointment your agent books, with the date and time it confirmed.

See when callers found no opening, said no thanks, or hit a calendar error.

How many calls went to your team, who picked up, and how long they waited.

Billing question, upset caller, or a request for a person. Know what's sending calls your way.

Open any call, booking, or handoff to hear the audio and read the transcript.

See it in Action

Escalations