Last updated: Oct 9, 2026

Agreement

These Terms of Service ("Terms") are an agreement between you and Thynk AI ("Thynk AI," "we," "us"). They apply when you visit thynkai.co, contact us, request a demo, or use our AI voice agents, automation, and deployment services (together, the "Services").

If you sign an order form, statement of work, or other written agreement with us, it forms part of these Terms. If it conflicts with these Terms, the signed document controls.

By using the Services, you confirm that you are at least 18, that you can legally enter this agreement, and that if you act for an organization, you have authority to bind it. If you do not agree, please do not use the Services.

Please read our Privacy Policy, which explains how we handle personal information.

Our Services

Thynk AI designs, builds, deploys, and supports AI voice agents and back-office automation for organizations. A typical engagement includes planning your call flows, connecting your systems, testing, a pilot, and ongoing review and tuning.

• Scope. The details of your plan, including use cases, integrations, phone setup, support, and quality assurance, are set out in your order form or statement of work.
• Go-live approval. We will not put an agent into live use on your behalf until you approve it.
• Pilots. A pilot is a limited, supervised launch used to test the agent on real calls. We review results with you and adjust before expanding.
• Timelines. Dates we share are estimates. They depend on your scope, systems, phone provider, and how quickly you give us information and approvals.
• Changes. We may improve or update the Services over time. If a change materially reduces what you are paying for, we will tell you.

Fees and payment. You agree to pay the fees in your order form, including setup, subscription or management fees, and usage charges such as call minutes, phone numbers, and messaging. Unless stated otherwise, invoices are due within 30 days, fees are non-refundable except where required by law, and we may suspend the Services for overdue amounts after reasonable notice. Third-party fees, such as carrier registration costs, may be passed through to you.

Your responsibilities

If you use our Services for your organization, you agree to:

• Give us accurate, complete information and the access we need, and keep your account credentials secure.
• Review and approve call scripts, knowledge, and workflows before they go live, and tell us promptly when your information, hours, prices, or policies change. The agent can only be as accurate as the information it is given.
• Follow all laws that apply to your calls and messages, including those on telemarketing, call recording, automated calling and texting, AI disclosure, and consumer privacy.
• Get and keep any consent, and give any notice, that the law requires before calls are recorded or before the agent places outbound calls or sends texts. We can help set this up, but you are responsible for it.
• Use the Services only for lawful business purposes.

Prohibited uses. You may not use the Services to:

• Deceive or defraud people, or pretend the agent is a human.
• Send spam, unlawful robocalls, or messages without the required consent.
• Harass, threaten, or discriminate against anyone.
• Collect or process payment card numbers, government ID numbers, or health or education records through the Services unless we have agreed in writing to a setup that supports it.
• Break, probe, or interfere with the Services, or use them to develop a competing product.
• Infringe someone else's rights or break the rules of our third-party providers.

We may suspend or limit any use that we reasonably believe breaks these Terms or creates legal or security risk.

Using AI responsibly

Our agents use artificial intelligence, and AI can sometimes give an answer that is incomplete or wrong. We design agents to hand off to a person or take a message when they are unsure, and we review real calls with you to improve them, but we cannot promise that every answer will be correct.

• AI disclosure. Agents identify themselves as AI and are not set up to claim they are human.
• Human handoff. You decide who receives transfers and when. You are responsible for staffing the people or voicemail the agent hands off to.
• No professional advice. The agent's responses are general information, not legal, medical, financial, or other professional advice, and you should not set it up to give any.
• Not for emergencies. Our agents are not emergency services. Do not rely on them for urgent safety, medical, or emergency situations, and configure them to direct emergencies to 911 or the appropriate service.
• Your oversight. You remain responsible for decisions and commitments made using the Services, such as appointments, prices, and policies the agent communicates on your behalf.

Third-party services, data, and ownership

Third-party services. The Services rely on providers such as voice AI platforms, telephony and messaging carriers, and the business tools you connect. Their availability and terms are outside our control, and we are not responsible for outages or changes caused by them. Their rules, including carrier requirements for texting, apply to your use.

Your data. You keep ownership of the information you give us and the records created from your calls and messages ("Client Data"). You give us permission to use Client Data to provide, secure, support, and improve the Services for you, and to follow the law. We handle personal information as described in our Privacy Policy and any written data agreement we sign with you.

Our materials. Thynk AI keeps all rights in the Services, including our software, workflows, templates, prompts, documentation, and know-how, other than your Client Data. You get a limited, non-transferable right to use them during your engagement.

Feedback. If you give us ideas or suggestions, we may use them without obligation to you.

Our website. You may not copy, scrape, or reuse content from our website except as the law allows or with our written permission.

Disclaimers, liability, and indemnity

Disclaimer. The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Services will be uninterrupted, error-free, or that AI responses will always be accurate.

Limit of liability. To the fullest extent the law allows, Thynk AI will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if we were told they were possible. Our total liability for all claims relating to the Services will not exceed the amount you paid us in the 12 months before the claim arose, or $100 if you have not paid us.

Indemnity. You agree to defend and reimburse Thynk AI against claims, losses, and expenses (including reasonable legal fees) arising from your use of the Services in breach of these Terms, your Client Data, or your failure to get required consents or give required notices for calls, recordings, or texts.

Some places do not allow certain limits, so parts of this section may not apply to you.

Term, termination, and general terms

Term and cancellation. These Terms apply for as long as you use the Services. Unless your order form says otherwise, either party may end an ongoing plan by giving 30 days' written notice. We may suspend or end the Services right away if you materially breach these Terms or if required by law.

After termination. You must pay fees owed up to the end date. We will stop operating your agents, and we will return or delete Client Data as described in your agreement or our Privacy Policy. Sections that by their nature should continue, such as those on payment, ownership, disclaimers, liability, and indemnity, will survive.

Governing law. These Terms are governed by the laws of the State of [your state], without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in [your county and state], and you agree to those courts' authority.

Changes. We may update these Terms from time to time. When we do, we will change the "Last updated" date. By continuing to use the Services after an update takes effect, you accept the new Terms.

General. These Terms and any order form are our entire agreement on this subject. If a part is found unenforceable, the rest stays in effect. Not enforcing a term is not a waiver. You may not transfer your rights under these Terms without our written consent.

Contact us

Questions about these Terms? Email us at info@thynkai.co for more details.