Some customers like to talk, others prefer to chat.
The same agent that answers your phone also replies to text messages and website chat, with the same approved answers, and passes the conversation to your team when needed.
Follow-up shouldn't depend on who has time.
Sending confirmations, reminders, and check-ins by hand is slow, easy to forget, and the first thing to slip when your team gets busy.
Follow-ups happen when there's time
Inquiries and open questions wait until someone gets to them. By then, the customer's interest has often faded or they've gone elsewhere.
Reminders take hours of manual work
Texting or calling each customer to confirm a booking, visit, or order adds up fast. It's repetitive work that pulls your team away from the people in front of them.
Missed reminders mean missed appointments
When a reminder goes out late or not at all, customers forget, and your schedule ends up with empty slots that could have been filled.
Everything your voice agent does over text and chat.
Two-way texting
Customers text your business number and get a real answer in seconds.
Website chat
A branded chat window that answers questions and captures leads on your site.
Confirmations and reminders
Confirm bookings, visits, and orders by text, and let customers reschedule with a quick reply.
Switch from call-to-text
Callers who'd rather text can pick up the same conversation by SMS.
One set of answers
Update an answer once and every channel uses it.
Team takeover
Your staff can jump into any conversation with the full history.
Set it up once. It handles the rest.
Connect your number and website, approve the answers your agent can give, and go live. You stay in control the whole way.
Real conversations, handled start to finish.
Rescheduling an appointment, checking an order, asking about hours after close. See the kinds of conversations your agent can take care of by text and chat.
Your answers. Your rules. Your call on when to involve staff.
Your agent only says what you've approved, brings in your team when a conversation needs a person, and follows the opt-in and opt-out rules for every text.
See it answer your customers' questions.
Book a short demo and watch one agent handle calls, texts, and chat for a business like yours.