AI Voice Agents for shoppers who get answers fast.
Answer order status, stock, hours, pickup and return questions by phone, text the tracking link, and pass tricky calls to your team with the details already in hand.
Routine phone questions tie up small retail teams, and many calls still go unanswered.
Where is my order, do you have it in stock, are you open: the same few questions keep arriving, often when nobody is free to answer.
Staff pulled off the shop floor
A shopper is at the counter ready to buy when the phone rings: is the jacket in a medium, what time do you close, can I return it? Each answer takes a clerk away from someone standing right there.
Missed calls at rushes, after hours
On a busy Saturday the phone rings out, and at 8 pm a shopper wants to know if you open tomorrow. Those calls land in voicemail, and the caller may simply try the next store on the list.
Order-status calls surge when shipments slip
After a sale or a carrier delay, where-is-my-order calls pile up. Each one needs a lookup in your store system and a tracking link, and a shopper with a late order wants a real answer, not a message.
Answer the routine calls, and keep your team with customers.
Six things the agent does so the phone stops competing with the shop floor.
Order status from your own systems
The agent asks for an order number or name, looks the order up in your store platform, and tells the caller what shipped and when it should arrive. Staff stop doing the same lookup all day.
Stock and store questions answered live
Callers asking about sizes, availability, hours, pickup and return policy get an answer on the call, using your inventory data and the policies you give the agent. The clerk keeps helping the person at the counter.
Every call answered, day or night
The agent picks up on the first ring, handles many callers at once, and works after closing and on holidays. Rushes and promotion days no longer leave the line ringing out.
Tracking and pickup details by text
Once the caller agrees, the agent texts the tracking link, store address or pickup instructions while they are still on the line, so there is nothing to write down and no callback to make.
Warm handoff to staff with context
Returns exceptions, damaged items and upset callers go to a staff member. The agent can brief them privately first, so the shopper does not repeat the story and staff only take the calls that need them.
Proactive calls before shoppers ask
With consent on file, the agent can call when a special order is ready for pickup, an item is back in stock, or a delivery is delayed. Fewer shoppers need to phone in to ask.
Seamless integrations with your tech stack
The agent reads from the systems your store already runs on. Each connection is set up per client through your system's own API, not a one-click install.
We offer every customer a 30-day pilot, at no charge.
You see real calls and real results before you commit. The pilot will test a dedicated voice agent that answers FAQs, supports multilingual conversations, routes or transfers unresolved requests, and provides operational reporting & actionable insights.
**Actual results will vary based on use case, adoption, workflows, and operational conditions.
Hear it answer your store's calls.
We will set up a demo agent with your hours, policies and a sample order lookup.