AI Voice Agents for responsive, around-the-clock resident service.
Answer resident questions 24/7 from approved content, route requests to the right department, and capture structured intake, all without adding staff.
Routine resident calls pile up on small staffs, and many go unanswered or misrouted.
Offices close at 4:30pm and counters stay busy, so every call competes with the work in front of staff.
Calls go unanswered after hours
The clerk and treasurer lines go to voicemail at 4:30. A resident asking when trash pickup shifts after a holiday gets a recording and has to call back tomorrow.
The same questions tie up staff
Trash pickup, tax due dates, zoning, and permit requirements fill the phones every day. Clerks answer them again and again between counter visits and the work only staff can do.
Callers get bounced with no record
A resident calls the front desk about a water bill and is transferred twice before giving up. Nobody logged the question, so the next caller starts over and no one sees what residents need.
Every resident call answered, routed, and recorded, with staff in control.
Six capabilities that take routine calls off staff while keeping answers accurate and people one step away.
Answers every call, day or night
The agent picks up on every line, including evenings, weekends, and the busy days around tax deadlines. It can speak with callers in more than one language, so fewer residents reach a voicemail box.
Answers only from approved content
The agent draws on the website pages, PDFs, and notices your office approves, and can refresh from them daily. When it does not know, it says so and offers staff follow-up instead of guessing.
Routes callers to the right department
The agent asks what the caller needs and sends the call to the right office, such as assessing, building, utilities, or the clerk. Residents stop being passed from desk to desk.
Takes complete service requests
For items like a missed pickup, a pothole, or a permit question, the agent collects name, address, callback number, and details every time. The request goes to the right team for follow-up.
Warm handoff with a staff briefing
When a call needs a person, the agent can transfer it and tell the staff member who is calling and why before connecting. Residents do not repeat themselves, and staff pick up informed.
Shows what residents are asking
Every call gets a transcript, summary, and tagged topic. Managers can see which questions repeat, which departments get the most calls, and what content to add to the website or the agent.
Seamless integrations with your tech stack
The agent connects to the phone system, records software, and tools your offices already use. Each connection is scoped and set up per client, so nothing is assumed to be one-click.
We offer every customer a 30-day pilot, at no charge.
You see real calls and real results before you commit. The pilot will test a dedicated voice agent that answers FAQs, supports multilingual conversations, routes or transfers unresolved requests, and provides operational reporting & actionable insights.
**Actual results will vary based on use case, adoption, workflows, and operational conditions.
See it answer your office's calls.
Book a short demo using your own hours, departments, and common resident questions.