Last updated: Oct 9, 2026

 

Introduction

Thynk AI ("Thynk AI," "we," "us") builds and deploys AI voice agents, back-office automation, and related deployment services for organizations. This policy explains what personal information we collect, how we use and share it, and the choices you have.

It covers our website at thynkai.co, our communications with prospects and clients, and the voice and text services we run. We act in two roles:

• Website visitors, prospects, and clients. We decide how your information is used, and this policy describes those practices.
• People who call or text an AI agent we run for a client. We handle that information on the client's behalf and under its instructions. The client's own privacy policy also applies, and requests about that information are best sent to the client.

Information we collect

The information we collect depends on how you interact with us.

• Information you give us. This includes your name, email address, phone number, organization, role, industry, and what you would like to automate when you fill out a form, request a demo, contact us, apply for a job, or speak with our AI assistant.
• Calls and texts with AI agents. When you call or text an agent we run, we may collect your phone number, the audio of the call, a transcript, the content of your messages, the date, time, and length of the interaction, and any details you share, such as your name, appointment information, or the reason you contacted the organization.
• Client and account information. For our clients, we collect business contact details, billing information, account settings, and information needed to connect and operate their systems, such as calendar, customer records, or scheduling tools.
• Technical information. When you visit our website, we automatically collect your IP address, device and browser type, pages viewed, referring page, and similar usage data through cookies and related technologies.

We do not knowingly ask for sensitive information such as payment card numbers, government ID numbers, or health information through our website. Please do not share that information with us unless a written agreement says otherwise.

How we use information

We use personal information to:

• Provide, operate, and support our website and services, including setting up and running AI voice agents and automation.
• Respond to your questions, book demos, and follow up on requests.
• Handle calls and messages for our clients, such as answering questions, scheduling appointments, taking messages, and passing information to the client's systems.
• Review, test, and improve our AI agents, including quality assurance reviews of call recordings and transcripts to find errors and make the agents more accurate and helpful.
• Keep our services secure, prevent fraud and misuse, and troubleshoot problems.
• Send service updates and, where permitted, information about Thynk AI that you can opt out of at any time.
• Meet legal obligations and enforce our agreements.

We do not sell your personal information. We do not use the content of client calls to advertise to you.

Calls, recordings, and text messages

AI disclosure. Our voice agents are AI assistants. They identify themselves as AI and never claim to be human. A caller can ask for a person at any time, and the agent will transfer the call or take a message where that has been set up.

Recording and transcripts. Calls may be recorded and transcribed to provide the service, review quality, and improve the agent. Where required by law, the agent or the client will tell callers that the call may be recorded. Clients are responsible for the notices and consents their own callers need.

Text messages. We send text messages only to people who have agreed to receive them. By opting in, you agree to receive texts from us or from the organization whose agent you are speaking with, about the topics described when you opted in, such as appointment confirmations and follow-ups.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out and HELP for help.
• Consent to receive texts is not a condition of buying anything.
• We do not share mobile opt-in data or text messaging consent with third parties or affiliates for marketing or promotional purposes.

How we share information

We share personal information only as described here:

• Service providers. We use trusted companies to run our services, such as voice AI and speech technology providers, telephony and messaging providers, cloud hosting, email and calendar tools, analytics, and website platforms. They may use your information only to provide services to us and must protect it.
• Our clients. If you contact an organization through an AI agent we run, we share the call details, recordings, transcripts, and messages with that organization.
• Legal and safety. We may disclose information to comply with the law or a valid legal request, to enforce our agreements, or to protect the rights, safety, and security of people and our services.
• Business changes. If Thynk AI is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
• With your direction. We share information when you ask us to.

We do not sell personal information, and we do not share it with third parties for their own marketing.

Cookies, retention, and security

Cookies. Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

Retention. We keep personal information only as long as needed for the purposes described here, to meet legal and contractual obligations, and to resolve disputes. Call recordings and transcripts are kept for the period set with each client, then deleted or de-identified.

Security. We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or delete your information.
• Object to or limit certain uses of your information.
• Opt out of marketing emails by using the unsubscribe link, and opt out of texts by replying STOP.

To make a request, email us at info@thynkai.co. We may need to verify your identity first. If your information came from a call or text with an AI agent we run for one of our clients, we may direct your request to that client, who decides how that information is used. We will not treat you differently for using these rights.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. If we make significant changes, we will tell you in a reasonable way, such as by posting a notice on our website.

Contact us

If you have questions about this policy or how we handle personal information, email us at info@thynkai.co for more details.