Safety, privacy, and control.
Built-in security, compliance, and data sovereignty controls to keep your customer data secure, and your brand risk-free, in even the most demanding industries.
Security built into every deployment
Encryption everywhere
Data is encrypted both in transit and at rest across every layer of the system.
Minimum necessary access
The voice agent only accesses the specific data needed to complete a task, never a full customer record.
Identity verification
Callers must verify specific personal information (determined by you), before any account, appointment, or billing details are ever discussed.
Role-based access control
Only authorized staff can view call transcripts or recordings.
Configurable data retention
You control how long call transcripts and recordings are stored, from short-term to multi-year.
Secure credential storage
API keys and system credentials are never hardcoded; they're stored in encrypted vaults.
Built-in data redaction
Thynk AI strongly recommends that customers automatically redact sensitive data like PII, PHI, and financial info by default.
Transparent security monitoring
Thynk AI's gives customers 24/7 access to security controls and compliance docs, including audit reports and network diagrams.
Secure infrastructure & practices
Thynk AI runs on Microsoft Azure with industry-best security practices, using TLS and AES-256 encryption to protect customer data in transit and at rest.
Get started with the best AI Customer Engagement Platform.
Build with the confidence your security team will love.
We offer a 30-day pilot, at no charge.