Answer billing calls and get paid, 24/7.
Thynk AI voice agents explain balances, set up payment plans, text secure payment links, and send receipts. Past-due reminders go out on schedule, and disputes go to your staff.
Billing calls and late follow-up are costing you cash and staff time.
Same balance questions, all day
Many billing calls ask the same few things: what do I owe, when is it due, what is this charge, did you get my payment. Each one ties up a staff member, and after-hours callers hit voicemail.
Past-due follow-up is uneven
Reminder calls happen when someone has time. Some accounts get three nudges, others get none, and the tone changes by who dials. Promises to pay get lost in notes, and nobody follows up when they are broken.
Paying by phone is risky
When a caller is ready to pay, staff may take a card number aloud or send them to a website. Spoken card numbers can end up in notes and recordings, and every handoff is a chance for the caller to give up.
One agent for balance questions, reminders, and payments.
Your voice agent connects to your billing system and payment provider. Each call ends with an answer, a payment, or a handoff to your team.
Answers balance and due-date questions
After verifying the caller, the agent looks up the balance, due date, and last payment in your billing system and reads them back. It answers day or night, without making callers wait in a queue.
Explains charges and statements in plain words
Using the line items and policies you provide, the agent explains what a charge is, how a late fee works, and which payments have posted. Anything it can't explain goes to your staff.
Texts a secure payment link mid-call
Once the caller agrees to pay, the agent creates a link in your payment provider and texts it. The caller enters card details on the provider's hosted page, so the agent never asks for a card number.
Sets up payment plans within your rules
You set the terms: minimum down payment, number of installments, and dates. The agent offers only those options, records the agreed plan, and sends the schedule by text.
Makes past-due reminder calls on schedule
Outbound calls go out on your schedule with each account's balance and due date loaded. The agent confirms the right person, offers a payment link or plan, and logs any promise to pay.
Texts receipts and routes disputes to staff
After a payment, the agent texts a confirmation and logs the call. If a caller disputes a charge or asks for a person, it transfers the call and briefs your staff member first.
From shutoff notice to payment plan in one call.
A resident calls about a shutoff notice. The agent confirms the balance, offers the township's three-payment plan, and texts a secure link, so the card is entered on the provider's page, not on the call.
Every new customer starts with a 30-day pilot.
No DIY setup and no guess work. We build it, you watch it work, then you decide.
- Step 1
Discovery call
We learn your business — call volume, services, pricing, and the specific moments where a live person still needs to step in.
- Step 2
Build and train
Your agent is custom-built and trained on your real services, pricing, and workflows — never a generic script with your name swapped in.
- Step 3
Your 30-day pilot
Your agent goes live on real calls while we monitor, refine, and share results with you — no long-term commitment yet.
- Step 4
Full launch
Once you've seen it work, we roll out across every line and location, with ongoing support and monthly reporting.
30-day pilot at no charge! We'd rather earn your trust than ask for it upfront.
What happens when the agent shouldn't answer?
It transfers to staff with context, takes a message after hours, and flags answers your knowledge base doesn't back up.
Works with the tools that you already use.
Our AI Voice Agents work with your existing telephony setup and major providers, including Twilio, RingCentral, Five9, Aircall, and more, so you can adopt without disruption. Get started in under an hour with simple call-forwarding, or choose a deeper SIP integration for more control & analytics.
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Learn moreTake advantage of our 30-day pilot, at no charge.
We'd rather earn your trust than ask for it upfront.